Privacy Policy
Last updated: October 17, 2025
1. Who We Are
MoreVPN provides dedicated static IP VPN services for professionals worldwide. Our service is operated by MoreVPN and can be reached at [email protected].
2. Information We Collect
What you provide:
- Email address — for order delivery and account communications
- Payment details — processed by PayPal, Stripe, or CoinPayments (we never store card numbers)
- Support messages — when you contact us
Minimal technical data:
- Device OS type and VPN app version (for compatibility support)
- Anonymous website analytics (Google Analytics)
3. What We Do NOT Collect
Strict no-logs policy — we never record:
- Your browsing history or DNS queries
- Websites or services you visit
- Your originating IP address during VPN sessions
- Content or metadata of your traffic
- Connection timestamps linked to your identity
4. How We Use Your Information
- Deliver your VPN credentials and configuration after payment
- Process payments and manage billing
- Respond to support requests
- Send service updates or security alerts (no marketing spam)
- Prevent fraud and abuse
- Comply with legal obligations
5. Data Sharing
We do not sell, rent, or trade your personal information. We share data only with:
- Payment processors (PayPal, Stripe, CoinPayments) — solely to process your transaction
- Legal authorities — only when compelled by valid legal process; since we hold no activity logs, there is nothing to provide
6. Data Retention
- Order and email records: retained while your subscription is active and 90 days after cancellation
- Payment records: retained as required by tax regulations
- Support messages: up to 2 years for quality assurance
7. Cookies
We use minimal cookies: essential session cookies for site function, and Google Analytics for anonymous usage statistics. You can disable analytics cookies in your browser without affecting service access.
8. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by emailing [email protected]. We will respond within 30 days.
9. Children's Privacy
MoreVPN is not intended for anyone under 18. We do not knowingly collect data from minors. If we discover such data, we will delete it immediately.
10. Changes to This Policy
We may update this policy periodically. Material changes will be notified by email. The "Last updated" date at the top reflects the most recent revision.
11. Contact
For privacy questions or data requests: [email protected]