Privacy Policy

Last Updated: October 17, 2025

1. Information We Collect

Information You Provide

• Account Information: Email address, username, and password
• Payment Information: Billing details processed securely through third-party payment processors (we do not store credit card numbers)
• Communication Data: Messages you send to our support team

Technical Information

• Connection Data: Timestamps of connections, bandwidth used, and server selections (not linked to individual browsing activity)
• Device Information: Operating system, VPN app version
• Aggregate Analytics: Anonymous usage statistics to improve service quality

2. How We Use Your Information

We use collected information to:

• Provide and maintain our VPN service
• Process payments and manage subscriptions
• Respond to customer support requests
• Send important service updates and security alerts
• Improve our services and develop new features
• Prevent fraud and abuse
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share data only in these limited circumstances:

• Service Providers: Third-party processors who help us operate (e.g., payment processors, cloud hosting)
• Legal Requirements: When required by valid legal process, court order, or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets (with user notification)

All third-party providers are contractually bound to protect your data and use it only for specified purposes.

4. Payment Processing

Payments are processed by secure third-party providers including:

• PayPal
• Stripe
• CoinPayments (for cryptocurrency payments)

These processors have their own privacy policies governing the data they collect. We recommend reviewing their policies.

5. Data Security

We implement industry-standard security measures:

• AES-256 encryption for VPN connections
• Secure encryption for data at rest and in transit
• Regular security audits and monitoring
• Limited employee access to personal data
• Secure password storage using industry-standard hashing

6. Data Retention

• Account Data: Retained while your account is active and for up to 90 days after closure
• Payment Records: Retained as required by tax and accounting regulations
• Support Communications: Retained for up to 2 years for quality assurance
• Anonymous Analytics: Retained indefinitely as it cannot identify individuals

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain data processing activities
• Withdraw Consent: Opt-out of marketing communications

To exercise these rights, contact us at [email protected]

8. Cookies and Tracking

Our website uses minimal cookies:

• Essential Cookies: Required for site functionality and security
• Analytics Cookies: Anonymous usage data to improve the website (Google Analytics)
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

9. Children's Privacy

MoreVPN is not intended for individuals under 18. We do not knowingly collect information from children. If we become aware of such collection, we will delete the data immediately.

10. International Data Transfers

Our servers are located globally. Your data may be transferred to and processed in countries other than your own. We ensure adequate safeguards are in place to protect your information.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be:

• Posted on this page with an updated "Last Updated" date
• Notified via email for material changes
• Effective immediately upon posting unless otherwise stated